App / Sports
rk688 operates under a defined set of legal terms that govern how your account, transactions, and site access work. Whether you reach us via Nagad, Rocket, or Bank Transfer, the same policy framework applies — and your access depends on local law and eligible regions.
These terms set out the conditions under which rk688 makes this site available to you. Access is not unconditional — it depends on whether your use is permitted under the laws of your location and whether you qualify as an eligible account holder under the criteria we publish on the account registration page. When you open an account, you confirm that you have read these terms and that local law does not prevent you from using this service. We do not make that determination for you. If your jurisdiction restricts or prohibits online platforms of this type, these terms do not override that restriction and we are not responsible for any access that occurs in conflict with local law. Transactions processed through Nagad, Rocket, or Bank Transfer are subject to the limits and verification steps shown inside your account wallet. Those figures come from the payment interface, not from this page, and they may change. We keep a record of each transaction on your account statement, which you can access after logging in. These terms are updated when our policy or operating conditions change. The version date at the bottom of this page marks the current edition. Continuing to use the site after a policy update means you accept the revised terms. If you do not accept them, the correct step is to contact support and close your account before further activity.
Not every element of your experience on this site falls under the same policy rules. Understanding the scope keeps expectations clear and helps you know where to direct a question.
Login credentials, session management, password resets, and account suspension decisions are all covered by this policy. If access is restricted, the reason will be visible in your account notice or communicated through our support route.
Deposits and withdrawals via Nagad, Rocket, or Bank Transfer fall under this policy for the steps and records we control. The payment provider's own terms govern their side of the transfer once funds leave or enter our system.
Game titles available in the lobby — including content from PlayStar, Joker, Habanero, CQ9, and JDB — are covered for availability and display. Specific game rules and mechanics are governed by the individual title's rules shown inside the game.
External links, partner information, and payment gateway interfaces operate under their own terms. We do not control those services, and this policy does not extend to them. Check those providers' terms independently before submitting data.
This policy gives you concrete actions you can take regarding your own data, account record, and communication preferences. You do not need to submit a formal legal request to exercise most of them — the account settings page handles the majority. To review a record, log in and open the transaction history or activity log inside your wallet. Every Nagad, Rocket, and Bank Transfer deposit or withdrawal is listed there with date, amount, and status. If a record looks incorrect, use the dispute path in account support rather than leaving it unresolved. To update your personal details — contact number, linked payment method, or notification preferences — go to the account profile section. Some fields require identity verification before changes take effect; the form will prompt you through those steps. For anything the settings page cannot resolve, contact support directly using the routes listed below.
Open the transaction history in your account wallet to see the full log of activity, including all Nagad, Rocket, and Bank Transfer movements. The record is date-stamped and filterable.
Update your contact information or linked payment method in account settings. Changes to verified details require re-verification, and the steps for that are shown on the settings page itself.
If something in these terms is unclear or you believe a decision affecting your account was applied incorrectly, open a support ticket using the contact routes below and reference the specific section.
You can request account closure at any time through the support route. Pending balances must be resolved before closure completes. The process and timeline are shown in the confirmation message sent after your request.
These are the published routes for policy-related questions. We do not list channels or response times we cannot confirm — use the routes below to raise your question and the team will respond through the same channel.
Open a ticket from inside your logged-in account to link your query directly to your account record. This is the clearest route for transaction disputes or account-access questions.
Send policy or legal queries to the address published on the Contact page. Include your account reference number so the team can locate your record without asking for it separately.
The live chat route is available from the support section of the site. Use it for urgent account access issues where a written response is not fast enough for your situation.
We collect only the information needed to run your account, process transactions, and meet our compliance obligations. Here is how each area works in practice.
Account records — including login history, transaction logs, and any identity verification documents you submitted — are kept for the period required by our compliance obligations. After that period, data is deleted or anonymised. You can ask about the retention period for a specific data type through the support route.
We use session cookies to keep you logged in and functional cookies to remember display preferences. We do not use advertising cookies that track you across other sites. The cookie notice shown on your first visit lists the specific cookies active on this site.
Your account is protected by password authentication and session expiry on inactivity. If you notice a login you did not make, report it through account support immediately. We do not contact you to ask for your password by chat, email or any other route.
To request a correction to data we hold, or to ask what personal information is associated with your account, contact us via the email route on the Contact page. Include your account reference and describe the specific data in question. We will confirm receipt and handle the request under the terms of this policy.
Answers to the questions we receive most often about how this policy applies to your account and activity.
Access depends on whether your use is permitted under Bangladesh law and whether you meet our eligibility criteria. We do not make that legal determination for you. If local law restricts this type of platform, these terms do not override that restriction. Review local regulations before registering.
After account closure, we retain records for the period required by our compliance obligations, then delete or anonymise them. Pending transaction records are kept for the full retention period. You can ask about specific data types by contacting us via the email route on the Contact page.
Open a support ticket from inside your logged-in account and reference the transaction date and amount. Linking the query to your account record directly speeds up the review. Our support team will investigate and respond through the same ticket. Include any screenshot of the transaction status if available.
Yes. Go to the account settings page and find the payment method section. Changes to a verified method — such as a Nagad or Rocket number — require re-verification. The settings page will show the steps for that. Bank Transfer details follow the same process.
Report it immediately through live chat or the support ticket route, both accessible from the support section of the site. We will flag the account for review and advise on next steps. Do not share your password with anyone claiming to be from our team — we never ask for it.
If a policy update is not acceptable to you, the correct step is to contact support before continuing activity on the site and request account closure. Pending balances must be cleared first. Continuing to use the site after an update is published constitutes acceptance of the revised terms.